Return Policy

Used items will not be accepted for returns

Any item that covers an intimate area is prohibited by law to be returned

We are not held responsible for defects or damage caused by customer error

Purchaser will cover the expense costs for both returns and exchanges

Pianola will not accept returned packages without an authorized RMA#

When a package is returned with a proper RMA# for an exchange, there will be a drop ship charge of $5 for the reshipped item

Exchanges & Returns are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery. If after that time frame, the return must be dealt between you and your customer directly.

Due to the reduced rates from our courier, Pianola Lingerie does “Not Guarantee” delivery dates on express packages.

Please note that 99% of the time express packages do make it, however in the rare case it does not, you will still be charged for the freight cost, as there are no refunds on freight charges.

If the package is refused by the customer’s end for any reason, the entire cost of shipping freight will be charged to your card on file.

There is also a $5 restocking fee for any non-deliverable items, return, delivery refusals and unassigned return packages.


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